| Size | Digital: 3:4, 900 × 1200 to 4500 × 6000 px, 250 KB–5 MB. Prints: 35 × 45 mm, head at most 80% | CheckedFramed and sized for both from the top of your head and your chin |
| Background | Plain and light-coloured, no shadows; stand at least half a metre in front of it | CheckedColour, shadows, patterns and anything behind you |
| Expression | Neutral, mouth closed | CheckedSmiles and an open mouth |
| Eyes | Open and clearly visible | CheckedClosed eyes |
| Glasses | Prescription glasses are OK: no tinted lenses, no thick frames, no glare | CheckedGlasses, with a reminder to check for glare |
| Pose | Facing the camera, head straight; nobody else in the photo | CheckedTilt, turn, and other people or hands in the frame |
| Unedited | “Do not edit, apply filters, or use AI tools to modify how you look” | Our promiseWe never change it, unless you choose to replace the background |
| Not a selfie | Selfies are rejected | Up to youWe remind you; we can’t tell who held the phone |
| How recent | Taken in the last 6 months | Up to youWe can’t tell when a photo was taken |